FAQ

Last updated: 3/28/19

What is the digipak or limited edition packaging?

Our limited edition packaging, also known as a digipak, is a cardboard packaging that features a fold out insert. You can see examples of the packaging in most of our disc product images. These are desirable as they have additional design work and are created in limited quantities. They are available ONLY via our store.

What is an amaray or standard packaging?

"Amaray" is how we refer to the standard plastic DVD or Blu-ray packaging. If you chose to purchase an Oscilloscope film from another retailer, such as Amazon, your item will come in this type of packaging.

What's the difference between an digipak and amaray or limited edition and standard packaging?

Literally just the packaging! All disc content remains the same regardless of packaging style or disc type. 

The film I want doesn't list options of limited edition and standard packaging, what does that mean? What product will I be receiving? 

In this instance, you will always be receiving a digipak/limited edition packaging! We prefer to sell the digipaks most prominently but in certain cases we allow customers the option of packaging or we have sold out of the digipaks and can only offer the amaray/standard packaging.

If the digipak/limited edition is sold out, will more be restocked one day?

No. We refer to limited edition specifically because they are made in limited quantities. If quantities become available again from a return or something similar you might see them restocked but this is rare. 

Do the discs come with a digital download?

No. At this time none of our films come with a digital download. You can purchase the film separately on most VOD platforms such as iTunes, Amazon, Vimeo, VHX and more. 

I want to order a theatrical one-sheet (poster) but don't see the film I'm interested in listed.

Please check our full one-sheet catalogue to see if the poster your interested in is available. To order it, please select "other" from the drop down menu and indicate your preferred poster in the notes at checkout. Please email us if you have any questions on availability.

Is there any way I can save on shipping costs? 

You can purchase all of our films and merchandise at our store in Brooklyn! See our About page for location and hours.

How do I cancel or refund my order?

Please email info@oscilloscope.net and we can assist you in a cancellation and/or refund. 

How do I edit my order?

Please email info@oscilloscope.net and we can assist you in correcting details of your order. 

I received a damaged or incorrect item.

Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.

I would like to return or exchange an item

Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.