FAQ

Last updated: 7/19/19

What is the limited edition digipak packaging?

Our limited edition packaging, known as a digipak, is a cardboard packaging that features a fold out insert. You can see examples of the packaging in most of our disc product images. These are desirable as they have additional design work and are created in limited quantities. Our store is the only place to purchase this item. 

 

What is the standard plastic casing?
This is just your standard ol' plastic DVD or Blu-ray packaging. It's also known as an amaray.

 

What's the difference between an digipak and amaray or limited edition and standard packaging?
Literally just the packaging! All disc content remains the same regardless of packaging style or disc type. 

 

If the limited edition digipak is sold out, will more be restocked one day?
No. We refer to limited edition specifically because they are made in limited quantities. If quantities become available again from a return you might see them restocked but this is rare. 


Do the discs come with a digital download?
No. At this time none of our films come with a digital download. You can purchase the film separately on most VOD platforms such as iTunes, Amazon, Vimeo, VHX and more. 

 

I want to order a theatrical poster but don't see the film I'm interested in listed.
Please check our full poster catalog to see if the poster your interested in is available. To order it, please select "Other" from the drop down menu and indicate your preferred poster in the notes at checkout. Please email us if you have any questions about availability.


Is there any way I can get a discount? 
Follow us on social media or join our newsletter to keep up-to-date will all sales and special offers. 

You can save on shipping costs by purchasing any of our merchandise directly at our store in Brooklyn! See our about page for location and hours.

Finally, if you find yourself purchasing a lot of our films we recommend joining our Circle of Trust subscription program!


Will your discs play in my country?

 

All of our discs are region 0 or region free. 

 

Do you ship to my country?

 

We ship most of our products internationally but may have some limitations due to the limitations of our rights to the film.


How much is shipping?
Shipping within the United States is a flat $6 up to approximately 5 items.

Shipping to Canada is a flat $10 up to approximately 5 items.

 

Shipping to other countries is calculated based on USPS postal rates, weight and location.

 

How do I cancel or refund my order?
Please email info@oscilloscope.net and we can assist you in a cancellation or refund. 


How do I edit my order?
Please email info@oscilloscope.net and we can assist you in correcting details of your order. 


I received a damaged or incorrect item.
Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.


I would like to return or exchange an item
Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.