FAQ

Last updated: 10/27/20

What is the limited edition digipak packaging?

Our limited edition packaging, known as a digipak, is a cardboard packaging that features a fold out insert. You can see examples of the packaging in most of our disc product images. These are desirable as they have additional design work and are created in limited quantities. Our store is the only place to purchase this item. 

 

What is the standard plastic casing?
This is just your standard ol' plastic DVD or Blu-ray packaging. It's also known as an amaray.

 

What's the difference between the different packaging?
Literally just the packaging! All disc content remains the same regardless of packaging style or disc type. 

 

If the limited edition digipak is sold out, will more be restocked one day?
No. We call it "limited edition" specifically because they are made in limited quantities. There is a chance stock may be available again if we receive a return but this is rare. 

 

Do the discs come with a digital download?
No. At this time none of our films come with a digital download. You can purchase the film separately on most VOD platforms such as iTunes, Amazon, Vimeo, VHX and more. 


Will your discs play in my country?
All of our discs are region 0 or region free but it is NTSC and may not be compatible with some disc players.

 

Do you ship to my country?
We ship most of our products internationally but some discs may not be able to ship to your country as another company holds the rights to the film in your region. 

International orders may be subject to customs fees and/or taxes attributed to them, depending on the recipient country. The customer is responsible for payment of these and any other additional costs. If you refuse to pay these costs, your order may be sent back to us. Your order can be refunded once received.


How much is shipping?
Shipping within the United States is a flat $6 up to approximately 5 items.

Shipping to Canada is a flat $10 up to approximately 5 items.

Shipping to all other countries is calculated based on current USPS rates. 

Shipping to US & Canada is free for orders over $75.

How do I cancel or refund my order?
Please email info@oscilloscope.net and we can assist you in a cancellation or refund. 


How do I edit my order?
Please email info@oscilloscope.net and we can assist you in correcting details of your order. 


I received a damaged or incorrect item.
Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.


I would like to return or exchange an item
Please check out return policy page for more information. After that, please email us at info@oscilloscope.net and we can assist you further.


Is there any way I can get a discount? 
Follow us on social media or join our newsletter to keep up-to-date will all sales and special offers!

You can save on shipping costs by purchasing any of our merchandise directly at our store in Brooklyn. See our about page for location and hours. (**Not available during COVID**)

Additionally, orders over $75 ship for free in the US & Canada. 

Finally, if you find yourself purchasing a lot of our films we recommend joining our Circle of Trust subscription program!